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  Tehrani Group LLC      Construction   Renovation  ▪  Condo Conversion

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Two dozen of Japan’s major industrialists met in Tokyo for a private dinner in 1950.  At that time, consumers of the world knew goods identified as “Made in Japan” to be second rate cheap imitations of quality products that were “made in USA”.

 

A then unknown American spoke to the group & outlined a plan for capturing better profits, creating more jobs, and to pull Japan out of its situation into the world community of economically leading nations.  He explained that the road to prosperity and good fortune is one thing: the single-minded pursuit of quality.  Then he proposed a five year implementation plan for achieving outstanding results. 

 

This little talk by W. Edwards Deming revolutionized Japan’s economy and in the process changed the world.  The Japanese embraced his idea and implemented his five-year plan in four years.  Today, this understanding has become a worldwide phenomenon and is embraced by all successful business entities on the globe.  I don’t have to tell you about the quality of Japanese products. I will, however, tell you his plan a bit later here, but first I would like to share some of my personal experience regarding quality, effort and results.

 

As I was growing up, I found out that I excelled at those activities in which I had a genuine interest.  However, activities which were of little interest to me were more difficult and I had a difficult time doing them well.  Was it that I excelled in matters of interest or that I was not so interested in doing things that I could not execute perfectly?  Regardless, where there is quality, there is success.

 

For instance, math and science were very easy for me, and in these subjects I did very well.  I also wanted to know how things work, and how you put them together to do what you want them to do.  I later became a Civil Engineer and started my career in the construction business.  I realized that what gets the job done is great leadership, so I studied business and earned an MBA by attending evening school.

 

I may have been a bit naive in my early years, but sometimes, being “naïve” can turn out to help; at least it did in my case.    I didn't understand the concepts of spending more than allocated for a project, finishing later than scheduled or that poor quality could possibly be acceptable to some.  These simply did not exist in my world, and I figured out how to perform within budget, on time, and deliver quality.  Years later I found out that others fall short of these criteria repeatedly. 

 

You see, to me construction never was “just a job”.  I worked hard, but I enjoyed what I was doing.  It wasn’t work; it was the process of creating; it was fun.  As a result, my outcome was always better than originally promised.  I was always given the opportunity to work on the biggest, most challenging projects. 

I now work on smaller scale projects for my own business in which I take great pride.  It seems to the client that I do an excellent job through hard work; but it feels like a hobby to me because I enjoy it so much.

 

It’s about delivering solutions.  That’s it.  The client has a renovation or construction challenge, and  I provide the solution.  I don’t try to perform; I simply do perform.  My subcontractors know this up front and act accordingly.

 

Now allow me to show the correlation between these first hand practices and of W. Edwards Deming's idea, which has been summarized as follows:

 

By adopting appropriate principles of management, organizations can increase quality and reduce costs (by reducing waste, rework, staff attrition and litigation while increasing customer loyalty). The key is to practice continual improvement and think of it as a system, not as bits and pieces.

 

(a)     When people and organizations focus primarily on quality, then quality tends to increase and costs fall over time.  When people and organizations focus primarily  on cost, then costs tend to rise and quality declines over time.

 

Deming’s Plan

  • Create constancy of purpose for the improvement of product and service.

  • Adopt cooperation philosophy (win-win) in which everybody wins.

  • Improve processes, build quality into the product in the first place.

  • Demand quality from employees, suppliers and service providers.

  • Improve planning constantly and repeatedly for production & service activities to improve quality & productivity & decrease costs.

  • Encourage training for skills.

  • Establish leadership of people, recognizing their different abilities, capabilities, and aspiration.

  • Drive out fear and build trust so that everyone can work more effectively.

  • Break down barriers between departments and build a win-win system.

  • Eliminate slogans, exhortations, & targets asking for "zero defects" or new levels of productivity.

  • Eliminate arbitrary goals and numerical quotas or management by objectives. Add leadership.

  • Make work enjoyable - remove barriers that rob people of joy in their work.

  • Encourage education and self-improvement.

  • Everybody working together in the company to accomplish the transformation is expected. The transformation is everybody's job.

 

 

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